Based on whether the product has ready inventory or is made to order, it takes 4-5 days for shipping within India, post order processing. Order processing timeline can be checked from product description pages respectively. Tracking details will be shared on the registered email id once the order has been dispatched. 

IndiCurate works and encourages emerging designers of India who value handcrafted techniques, crafts and textiles in contemporary styles. All our designer work on made-to-order model thereby practicing environment friendly practices to avoid stock wastage. We adhere to the highest quality standards and take great care in ensuring correct deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

ELIGIBILITY CRITERIA FOR EXCHANGE (INDIA)

Your purchase may be eligible for exchange as per below criteria:

1. IndiCurate’s designer apparels are eligible for exchange for size related issues, within 48 hours of delivery if original packaging and tags are intact & the product is not used or washed.
2. Accessories and Jewellery are not eligible for returns or exchange.
3. Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
4. Footwear sought to be exchanged, should be unused. Footwear worn for trials, must be tried on a carpeted surface as worn soles will not be accepted for exchange.
5. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
6. Customised products are not eligible for returns or exchange.

EXCHANGE PROCESS
1. If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours of delivery via Email at support@indicurate.com
2. For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
3. In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will evaluate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
We will organize a reverse pick up from the address stated in your invoice. Please note if the Pincode is not serviceable by our delivery partner, you will need to send the courier back.
Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
Our credit notes can be used on our website.

In case of size exchange of garments:
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
Please connect at support@indicurate.com to initiate reverse pick-ups. Reverse pick-ups are only available for serviceable pincodes within India.

Upon receipt of the product, it will be subject to a quality inspection. If it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges. Our credit notes can be used on our website.
We offer size exchange only for the same style and brand of clothing purchased. We are unable to entertain requests to replace garments with a different style and designer even if the price is the same.
Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.

RETURN POLICY 

1. We do not accept RETURNS on any product unless the product is damaged. 
2. All our designer work on made-to-order model thereby practicing environment friendly practices to avoid stock wastage.
3. We adhere to the highest quality standards and take great care in ensuring correct deliveries.
Hence, we encourage customers to make mindful purchases to avoid any returns.  

CANCELLATION POLICY

Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
As part of usual business practice, IndiCurate reserves the right to cancel the order and refund the entire amount back to you, if order has not been approved / processed by IndiCurate.

Please ensure the accuracy of your shipping address, as redirection is NOT possible once orders are dispatched. For any assistance related to your zip code, feel free to reach out to us at  support@indicurate.com.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by IndiCurate and transfer of responsibility in the same way.